Cancel/No Show/Error/Duplicate/Ban
  • 08 Apr 2022
  • 1 Minute to read
  • Contributors
  • Dark
    Light
  • PDF

Cancel/No Show/Error/Duplicate/Ban

  • Dark
    Light
  • PDF

Article summary

There are many reasons to cancel a booking. Some of the options are:

  • 86/Banned - Kicked out and not to return Screen Shot 2022-04-08 at 3.47.21 PM.png
  • Denied - Denied entry for some reason (age, clothing, etc) Screen Shot 2022-04-08 at 3.48.12 PM.png
  • No Show - Party never arrived for their booking Screen Shot 2022-04-08 at 3.49.42 PM.png
  • Error - There was some for of error in the booking Screen Shot 2022-04-08 at 3.50.25 PM.png
  • Cancelled - Party or host cancelled booking Screen Shot 2022-04-08 at 3.51.14 PM.png
  • Overbooked - Venue has been overbooked and booking needs to be cancelled overbook
  • Unreachable - Contact with the party has return no results unreachable
  • Duplicate - Duplicate reservation, cancel one duplicate

How to Cancel (etc)

Choose the party from your list on the left side either by scrolling, using the search feature, or the letter sort.

Once you choose your party, click on it once. It will change to light blue.

Screen Shot 2022-04-08 at 3.56.05 PM.png

Choose the button option just to the right for Cancel Options
Screen Shot 2022-04-08 at 3.58.55 PM.png

It will direct you to the all of your cancellation button options
Screen Shot 2022-04-08 at 4.00.39 PM.png

Click on your button of choice. It will send you to a screen confirming this selection.
Screen Shot 2022-04-08 at 4.02.28 PM.png

Once you click YES. The guest will now vanish from the current bookings on the left side.

Video Walkthru - Live Map - Cancelation Options


Was this article helpful?

ESC

Eddy AI, facilitating knowledge discovery through conversational intelligence