Creating A Ticket

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Log into UrVenue Service using the following link:

At first attempt, you will need to establish your account. Please follow the account setup instructions.
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You will receive an email like this. Click the Sign Up link.
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On the Sign Up screen enter your preferred password and click Sign up.
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Choose the category your inquiry falls into. If you are not sure, use “Other questions” category.

Dispute Request - Request assistance with disputes.
Refund / Cancellation Request - Request a refund or cancellation on behalf of a customer.
Move a Reservation - Need to move a reservation from one day or time to another?
Event Setup - New event setup for or modification.
Inventory Support - Assistance with setting up or modifying inventory items.
Live Map Requests - Request assistance with any Live Map issues.
Pricing Changes - Request pricing change to an inventory item.
User Management - Request to add, modify, or delete users.
Other Questions - Don’t see what you are looking for? Request all other services here

OTHER

We ask that any issues that need further QA/troubleshooting include a screenshot of the issue and a full description of that issue.

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Complete the form in its entirety, using Company + Hotel Property Name and the Venue Name listed within UVE.

You will see this screen after it has been submitted
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Also, you will receive an email stating this as well. Click the link to view the request.

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