Managing Payment Links

Click on Operations Ecosystem

Click on BOOKINGS

Click on Manage Requests

You will see this page which defaults to All Pending Requests

Click on the dropdown

Click on All States

You will now see the screen with all states of payment link requests

These requests can vary from the following:

• Sent - Sent to customer
• Canceled - Payment request canceled
• Draft - Custom quote not sent to the customer
• Ready - Preauth is approved for price and prepared to be sent to the customer
• Paid - The customer has made payment via the link
• Expired - Customer payment link has expired its threshold time (can be set to 24-72hrs)
• Extend - The payment link has been extended to operate for a default amount of hours

You can see on top how many you have in each one of these categories

To Extend an Expired Payment Link

Click on the parties expired payment link

You will see this popup

Click on Extend 24 hours.

You will see a new popup to select the hours you want to extend it and the reason.

Select the number of hours you want to extend the link for (up to 24hrs)

Enter the reason why the link is being extended

Click on Save

You will now see that request as Extend type.

If you click the reservation, you will see the new expiration time and reason.

Their old link will now work, however, if you need to send them a new link you can click on "Approve & Send" to send them the link again.