Pacing

Pacing Grid - Guest Services

In the Guest Services Ecosystem, we have implemented a new area called pacing. The purpose of this is to track how many of each item/inventory has been sold for each venue. Pacing will assist the Guest Services users with how many of a stock item/inventory is left or how busy the venues or activities might be.

1. Click on Guest Services Ecosystem

2. Click on Pacing

3. You will now see a popup with the entire pacing grid for all venues/activities.

4. To filter which venue you would like if want to be specific, click All Venues.

5. You have the option for this to either be a party count or a guest count. Choose from the dropdown list.

6. You can also choose the time increments for the pacing grid.

Note that some activities or items might be all day so this will not matter to those specifically.

7. Choose the date you would like to see the pacing grid.

It will default to the current day you have on the Guest Services Ecosystem

8. To expand any section, click on the the category header to show the full list of items/activities available.

9. You will see several numbers shown on the Pacing Grid. Let's understand them more.

10. Blue Number - How much you have remaining in stock/inventory.

This could be based on time too depending on the item.

11. Parenthesis Number - How many guests/parties are currently booked

This might show either parties or guests based on how the item itself was created.

12. Green Number - How many guests/parties are expected to arrive.

This might show either parties or guests based on how the item itself was created. It also might be based on time if the item has a time increment for booking (i.e - tours, spa, golf, rentals).

13. Red Number - How many guests/parties are expected to leave.

This might show either parties or guests based on how the item itself was created. It also might be based on time if the item has a time increment for booking (i.e - tours, spa, golf, rentals).

14. Blue Box

The blue box shows if there is a guest expected during that time. Click on the blue box for more information

15. You will see a new popup with the information for that time period. If it is an Arrival at that time it will state ARRIVE.

16. If the guest currently in the activity/venue it will say STAY.

17. If the guest is expected to depart it will show as LEAVE

18. If you have access to the Operations Ecosystem for that venue, you can go directly to the Dayview by clicking the button.

19. To close out any of the popup windows click X