Partial Refund

Partial Refunds - are only available on a Per ticket basis they are not on Transactions.

1. Click on Management Ecosystem

2. Click on your Venue Group

3. Click on SUPPORT

4. Click on TICKETS

5. Select the venue

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6. Click on the Event Date Filter. This will be for the day of the order itself (not the day of the transaction).

7. Click on Filter by Event Date

8. Click on Actions (Locate the ticket you would like to refund and click Actions)

9. Click on Partial Refund

10. A popup will display. Adjust the subtotal to your new refund amount.

11. Click on the calculator. This will automatically determine the amount of fees to refund as well.

12. You will see the total refund shown now with fees.

13. Click on Refund

14. A popup will happen to confirm you are sure you want to enable this action. Click YES

15. Click on Refunded tab

16. Scroll over and you will now see the partial refund amount to the client.