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    Submit Refund for Customers
    • 12 Apr 2022
    • 1 Minute to read
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    Submit Refund for Customers

    • Updated on 12 Apr 2022
    • 1 Minute to read
    • Contributors
    • Print
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    Article summary

    Go to the “Support - Tickets” tab on the navigation panel
    Screen Shot 2022-04-12 at 4.27.31 PM.png

    Find the guest by navigating to the “Orders”
    Screen Shot 2022-04-12 at 4.27.56 PM.png

    Use the scroll bar on the bottom and scroll to the right
    Screen Shot 2022-04-12 at 4.28.09 PM.png

    Click on the Booking URL
    Screen Shot 2022-04-12 at 4.30.00 PM.png

    You will now be directed to the Booking URL

    • If there are multiple items in the order, you will need to select the specific booking a for the refund request.

    Then scroll to the bottom of the page and request a refund for the whole order (TOP) or specific tickets/items in the order (BOTTOM).
    Screen Shot 2022-04-12 at 4.31.19 PM.png

    Make sure to add a note to the request. Examples of this are:

    • Customer requested inside the 24/48/72hr cancellation window. Submitted by (YOUR NAME).
    • Venue closed due to weather. Submitted by (YOUR NAME).

    Screen Shot 2022-04-12 at 4.31.52 PM.png

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