Introduction

As our company expands its growth, the need for digital processes and automation have become a large priority to successfully manage customer accounts. We have adapted a customer service ticketing process to help streamline communication.

Service Tickets

• Service Tickets are used for the following customer facing needs:
  • To move an existing reservation
  • To set up future events within a venue
  • For inventory set-up or existing inventory needs/support
  • Map projects, design edits and updates
  • Inventory pricing updates
  • Request system users
  • Other / Miscellaneous